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RingCX

RingCX
Formerly Dimelo

Overview

What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

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Recent Reviews
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Pricing

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RingCX

RingCX

N/A
Unavailable

What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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2 people also want pricing

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Product Details

What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

RingCX Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
January 14, 2020

Dimelo provides a socially engaging tool for your socially adept customers

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Dimelo to manage the social media interaction for a client of ours. We are an outsourcing organisation and provide services for our clients, social media management being one such service.
Pros and Cons
  • Very simple to use
  • Broad range of social media channel access
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Likelihood to Recommend
We use Dimelo for managing across multiple channels for single clients, which it is really good at.

We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
RingCX Feature Ratings
Return on Investment
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Alternatives Considered
Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements).
Other Software Used
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